REFUND POLICY

At Mimi Speedy Grocery Sdn. Bhd., we strive to provide the best quality products and services to our customers. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Refund Eligibility:

To be eligible for a refund, the following conditions must be met:

  • The request must be made within 7 days of receiving the product.
  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Refundable Items:

The following items are non-refundable:

  • Perishable goods (e.g., food items) unless they are defective or damaged.
  • Items that have been used or are not in their original packaging.
  • Personalized or custom-made products.

3. Refund Process:

To initiate a refund, please follow these steps:

  1. Contact us at [email protected] or call +6011-5689 6503 with your order details and the reason for the refund request.
  2. Our team will review your request and provide instructions on how to return the product, if applicable.
  3. Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  4. If approved, your refund will be processed and applied to your original method of payment within 7 days.

4. Exchanges:

If you would like to exchange a product instead of receiving a refund, please contact us at [email protected]. We will assist you in arranging an exchange based on product availability.

5. Shipping Costs:

Shipping costs for returning products are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or defective item).

6. Contact Us:

If you have any questions or need further assistance regarding our refund policy, please contact us at:

Thank you for shopping with Mimi Speedy Grocery Sdn. Bhd. We appreciate your understanding and cooperation.