FAQ

1. What products do you offer?

We offer a wide range of grocery products, including health & beauty, sports & leisure, food, and home living.

2. How can I place an order?

You can place an order through our website http://mimigrocery.com/. Simply browse our product categories, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.

3. Do you offer delivery?

Yes, we offer delivery services within Malaysia. You can choose from standard options at checkout. Please refer to our Shipping Policy for more details on delivery times and costs.

4. What is your return and refund policy?

For information on returns and refunds, please refer to our Refund Policy. In summary, we accept returns within 7 days of receipt if the product is unused and in its original packaging. Some items, such as perishable goods, are non-refundable.

5. How can I contact customer service?

You can contact our customer service team via:

• Phone: +6011-5689 6503
• Email: [email protected]
• Address: T3-24-5, Towers, Menara 3, No 296, Jalan Ampang, 50450 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia

6. Can I change or cancel my order after it has been placed?

Once an order is placed, it is processed quickly. To request a change or cancellation, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to make changes or cancel it.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at [email protected] or call +6011-5689 6503. Provide your order number and details of the issue, and we will work to resolve the problem as quickly as possible.

If you have any other questions that are not covered here, please feel free to contact us. We are here to help!